If you are not 100% satisfied with the items you have purchased from Sylvie Short, we will certainly try to help you to resolve this.
Items purchased can be returned if the following applies:
Items(s) are unused
Item(s) have not been modified in any way
Item(s) are in all original packaging
Items may be rejected for return if the following applies:
Items have deteriorated due to extensive use.
In the unlikely event you receive an item that is faulty or incorrect it
must be reported within 7 days of receiving the item. Please contact us either
by phone or email.
We must be notified within 14 days of receiving the goods, you then have 14 days to return the goods once you have notified Sylvie Short. Our responsibility is to refund the customer within 14 days of receiving the goods back. A full refund of the product(s) value will then be credited to the account that the product was purchased with.
Postage & Returns
It is the responsibility of the customer to cover postage charges when
sending the item(s) back.
How do I return and item?
It is preferable to contact us by phone before returning a product If
you can’t phone us an email is fine but please allow up to 24 hours for a reply
(though we are usually much quicker).
In order for us to be able to process returns quickly and effectively,
please write the original invoice number on the exterior of the parcel and
enclose a covering letter detailing the following:
- The reason for return
- The original invoice number
- Your contact details including telephone numbers (works, mobile etc)
- Details of any correspondence (name of person spoken to, copy of letter,
printout of email)
Please send all return items to:
Sylvie Short
The Coach House
49 Town Street,
Upwell,
Nr Wisbech, Cambs,
PE14 9DA
Tel: 01945 774443
How long will my refund take?
Returns are processed 1 – 3 working days after they have been received. Once the return has been accepted in accordance to our terms, refunds will be credited to the original card or PayPal account used for payment which can take up to 7 working days. Please note if an item is returned to us in an unsuitable condition or has been sent back late your return may not be accepted.
Terms and conditions
The use of services provided by Sylvie Short constitutes your acceptance of the
following terms and conditions. They take effect from the date on which you
first use our website(s) or purchase from us.
If you have any questions relating to these terms and conditions, please contact us via our website here
Guarantee
In addition to your statutory rights, defects that will be evident immediately upon delivery are required to be reported to us within seven (7) days of receiving the item. Defects not reported within this time are exempt from the guarantee.